Isticmaalka app-ka (Yoursafe app) iyo websaydhka Yoursafe ee akoonkaaga uu kafaalo qaaday COA waxay kaa caawinaysaa inaad si dhaqso ah oo ammaan ah u maamusho lacagtaada.

Iyadoo ku xiran nooca akoonkaaga (account type) — Kaarka Keliya (Card Only), Xadidan (Limited), ama Aasaasi (Basic) — waxaa laga yaabaa inaad aragto astaamo kala duwan.

Soo Gelidda (Logging In)

App-ka dhexdiisa (On the App)

1. Fur app-ka Yoursafe taleefankaaga.

2. Geli cinwaankaaga iimaylka iyo eraygaaga sirta ah.

3. Taabo Soo gal (Log In).

4. Haddii lagu weydiiyo, ku xaqiiji lambarkaaga sirta ah (PIN) ama soo gelida faraha/wajiga (biometric login).

Websaydhka dhexdiisa (On the Website)

1. Aad Yoursafe.NL

2. Guji Soo gal (Login) koonaha midig ee sare.
   
   
    

3. Sawir koodhka QR (QR code) adigoo isticmaalaya app-ka mobaylka Yoursafe ama geli iimaylkaaga iyo eraygaaga sirta ah si aad u gasho akoonkaaga.
   
   

Talo: Haddii aad leedahay akoon Kaarka Keliya ah (Card Only account), waxaad macluumaad guud ka arki kartaa websaydhka, laakiin waxaad u baahan tahay inaad dalacdo (upgrade) si aad u isticmaasho app-ka.

Loox-hagahaaga (Your Dashboard)

Kadib markaad soo gasho, waxaad arki doontaa Loox-hagahaaga (Dashboard). Halkan waxaad ku:

• Arki kartaa haraagaaga (View your balance)

• Arki kartaa dhaqdhaqaaqyadaadii ugu dambeeyay (See your recent transactions)

• Hubin kartaa nooca akoonkaaga oo aad dalacsiin (Upgrade account) kartaa haddii la heli karo

Waddada gujinta (Click path):

• App-ka: Hoyga (Home) → Loox-hagaha (Dashboard)

• Websaydhka: Liiska (Menu) → Akoonkayga (My Account) → Loox-hagaha (Dashboard)

Diridda iyo Helidda Lacagta (Sending and Receiving Money)

Diridda Lacagta (Sending Money)

1. Taabo Lacag-bixinta (Payments) → Dir Lacag (Send Money).

2. Geli cadadka lacagta iyo faahfaahinta qofka qaadanaya (IBAN ama lambarka taleefanka).

3. Ku xaqiiji lacag-bixinta lambarkaaga sirta ah (PIN).

Fiiro gaar ah: Xawaaladaha (Transfers) waxaa kaliya laga samayn karaa websaydhka ee lagama samayn karo app-ka Yoursafe. Si aad xawaalad u samayso soo gal akoonkaaga adigoo booqanaya you.yoursafe.com.

La heli karo:

• Xadidan (Limited) (xayiraado qaar)

• Aasaasi (Basic) (gelitaan buuxa)

Helidda Lacagta (Receiving Money)

1. Taabo Faahfaahinta Akoonka (Account Details) si aad u aragto IBAN-kaaga.

2. La wadaag IBAN-kaaga si dadka kale ay lacag kuugu soo diraan.

La heli karo: Akoonada Xadidan (Limited) iyo Aasaasiga ah (Basic) keliya.

Maamulida Kaarkaaga (Managing Your Card)

Si aad u hubiso faahfaahinta kaarkaaga ama aad u xannibto kaarkaaga:

1. Taabo Kaarka (Card) → Maamul Kaarka (Manage Card).

2. Halkan waxaad ku:

   • Arki kartaa lambarka kaarkaaga iyo taariikhda dhicitaanka

   • Xannibi kartaa (Block) ama fasixi kartaa (Unblock) kaar lumay ama la xaday

   • Codsan kartaa lambar sir ah (PIN) cusub

Waddada gujinta (Click path):

• App-ka: Kaarka (Card) → Maamul Kaarka (Manage Card)

• Websaydhka: Akoonkayga (My Account) → Dejinta Kaarka (Card Settings)

Dalacsiinta Akoonkaaga (Upgrading Your Account)

Haddii aad rabto doorashooyin dheeraad ah, waxaad ku dalacsiin kartaa akoonkaaga app-ka dhexdiisa:

1. Taabo Dalacsii Akoonka (Upgrade Account).

2. Soo geli aqoonsigaaga (ID) oo iska qaad sawir (selfie).

3. Sug fariin xaqiijin ah oo ka socota Yoursafe.

La heli karo:

• Kaarka Keliya (Card Only) → Xadidan (Limited)

• Xadidan (Limited) → Aasaasi (Basic)

Shaxda Soo-koobidda (Summary Table)

Ma U Baahan Tahay Caawimaad? (Need Help?)

Haddii aad qabto su'aalo, booqo xarunta macluumaadkaaga (Infobalie), ama wac miiska caawinta Yoursafe (Yoursafe Helpdesk) lambarka 020 531 57 47. Waxaad sidoo kale ka heli kartaa caawimaad tallaabo-tallaabo ah Xaruntayada Taageerada (Support Center) ee www.yoursafe.com.