What You Need:

Before you can upgrade your COA Sponsored account,  you must have:

📱 A smartphone with the Yoursafe App

📧 An email address

🪪 A valid ID document (passport, driver’s licence, or W-document)

Steps to Upgrade from Limited → Basic:

• Open the Yoursafe App on your phone
• Follow the steps on screen:
  • Take a selfie (face picture)
  • Do a liveness check (show you are a real person)
  • Scan and upload your ID document
• Wait while Yoursafe checks your information
• If approved, your account will change to Basic

Steps to Upgrade from Card Only → Basic:

• Download and install the Yoursafe App on your phone
• Open the app and follow the same steps as Limited → Basic:
  • Take a selfie
  • Do the liveness check
  • Upload your valid ID
• Once approved, your Card Only account will stop, and you will now have a Basic Account

Need Help?

If you cannot speak Dutch or English, a COA worker can help you:

🔑 If you already have the app (Limited account): Yoursafe Support will send a security code to your app. The COA worker will use this code to help.

💳 If you only have a Card Only account: the COA worker will use your card number and name to help you with support.

Important to Remember:

✔ You can only upgrade if you have a valid ID (passport, driver’s licence, or W-document)

✔ Some spending is not allowed (gambling or sending money to restricted countries)

✔ All accounts are checked for safety to stop fraud or crime