What Is the NLOV Charge on My Account? (COA Members)

If you see a charge from NLOV on your COA Sponsored  account, this is usually a public transport cost in the Netherlands.

What Is NLOV?

NLOV stands for Nederlandse Lokale Openbaar Vervoer — this refers to local public transport services in the Netherlands.

If you used a train, bus, tram, or metro, the transport company may charge your account as part of the payment process. This happens automatically when:

• You checked in or out using a card or code connected to your Yoursafe account
• You used a travel card linked to your IBAN
• You accessed public transport through a COA-sponsored arrangement

 What Should I Do If I Don’t Recognize It?

If you are sure you didn’t use public transport:

• Check for the transaction here: zelfregelen.ovpay.nl
• Check if a family member or someone else had access to your card.
• Contact support if your card was lost or stolen.
• If you still need help, you can reach out to Yoursafe Support

Please note - We cannot refund or stop public transport charges directly.