Yoursafe Admin

If you are a YOU account holder that has transferred funds from your Yoursafe account to one of your own accounts or vice versa, and the money is not visible, follow the steps below to investigate ...

For YOU account holders, Your IBAN (International Bank Account Number) is the unique code used to receive money into your Yoursafe account. You can find your IBAN easily using your Yoursafe account...

If you are a YOU account holder and you can’t remember the email address linked to your Yoursafe account and are unable to log in, don’t worry! There is a secure process in place to help you recove...

If you are a YOU account holder and are waiting for your Yoursafe card, here’s what you need to know about delivery times and what to do if it takes longer than expected.Delivery TimeOnce your card...

If you are a YOU account holder and have raised a chargeback request, you might be wondering how long it will take. The chargeback process can sometimes take up to four months to complete because s...

For YOU account holders a Split IBAN allows you to automatically share your incoming payments with a partner, agent, or affiliate—without needing to make manual transfers. This guide walks you thro...

Using the Yoursafe app and website with you COA Sponsored account helps you manage your money quickly and safely. You can check your balance, send or receive money, and view your card information a...

For Sponsored accounts, when your Sponsor Program ends — for example, when you move, start working, or stop receiving benefits — your Yoursafe ABC Account is no longer managed by your Sponsor. Your...

If you ever need help with your Yoursafe Card or ABC Account, support is always available. You can contact Yoursafe Support or your Sponsor office depending on what kind of help you need. Contact y...

For Sponsored accounts, If you move to a new city or region, or if your benefits are managed by a different office, your Sponsor may change.  Your Yoursafe ABC Account can usually stay the same — b...