What Can I Do If I Forgot My Email Address?

If you are a YOU account holder and you can’t remember the email address linked to your Yoursafe account and are unable to log in, don’t worry! There is a secure process in place to help you recover access to your account.
 

Please Note:
Due to regulatory requirements and our commitment to protecting your personal and financial information, we cannot provide hints or partial details about your email address. Instead, we follow a verified process to confirm your identity and update your account.

Step-by-Step: How to Recover Your Account in 3 Steps

1. Send Us a Request from Your New Email Address

Please send an email to support@yoursafe.com from the email address you’d like to use going forward. Let us know you’ve forgotten your original email and would like to recover access to your account.

2. Complete ID Verification

We will ask you to verify your identity by completing a secure ID scan using the Yoursafe app. This scan includes:

• Uploading a valid ID document (passport, ID card, or driver’s license)
• Completing a liveliness check (e.g., selfie verification)

Your ID must match the details on file from when you first created your account.

3. Security Checks

Once we receive your ID scan:

• Our Compliance and Customer Risk teams will review and verify the information.
• If the identity matches our records, your email will be updated to the new one, and you will be able to reset your password.
• If the identity cannot be verified (e.g., name or date of birth does not match), we cannot grant access to the account.