Why Is My Account Locked?

If your Yoursafe account is locked, it means that access to the account has been temporarily restricted.
There are different reasons why this could happen, such as a routine internal review or missing information.

Examples of why your account may be locked include:

• Our system may have detected unusual activity, and automatic security measures were applied.
• A required action was not completed (e.g. moving a business activity from a personal to a business account).
• You may not have provided documents or information we requested (such as proof of funds or details about a payment).
• Your account might have been closed due to inactivity.

We understand this can be concerning. At this time, we are unable to share specific details about the status of your account.

If any action is needed from you, a member of our team will reach out directly using the contact information linked to your account. Please make sure your contact details are up to date.

While your account is restricted, you may not be able to log in or use some or all services. We ask for your patience while our team completes the necessary checks.

What Can I Do?

• Check your email inbox and spam folder for any messages from Yoursafe.
• Make sure your contact details (email and phone number) are current and accurate.
• Do not attempt repeated logins, as this may delay the process further. 
• Wait for a team member to reach out if any action is required from your side.
• If you have urgent questions, you can contact our support team — but please note we may be limited in what we can share during the review.

Thank you for your understanding and cooperation.