If you are a YOU account holder that has transferred funds from your Yoursafe account to one of your own accounts or vice versa, and the money is not visible, follow the steps below to investigate and resolve the issue.
Step-by-Step: How to locate your transfer
1. Check Processing Time Expectations
| Transfer Type | Typical SLA |
|---|---|
| Yoursafe-to-Yoursafe | Instant |
| SEPA Transfer | 1 business day |
| Wire Transfer | 2–5 business days |
| ACH Payment | 4–5 business days |
| Check Payment | 5–10 business days |
Please note that if a transaction is flagged for review by Yoursafe or another financial institution, the processing times may vary.
2. Review Transfer Details
- Double-check the destination IBAN or account number.
- For internal transfers, ensure both Yoursafe accounts are active and verified.
- For external transfers:
- Confirm the destination bank’s processing times.
- Note that SEPA transfers typically take 1–2 business days.
3. Contact Support If:
- The transaction is missing from your history
- It was marked successful but the funds haven’t arrived after 2 business days
- You were notified about a review but received no update
Be sure to Include the following in your email:
- Transaction date and time
- Amount transferred
- Source and destination account details
- Screenshot (if available)
Comments
0 comments
Please sign in to leave a comment.