What Should I Do If I Forgot My 5-Digit Passcode for the Yoursafe App?

If you've forgotten the 5-digit passcode you use to log in to your Yoursafe app, you can reset it by following the steps below.

How to Reset Your Passcode

1. Open the Yoursafe app on your phone.
2. When asked to enter your passcode, tap “Forgot Passcode.”
3. Tap “Unlink” to disconnect your device from the app.
4. Open a browser and go to: you.yoursafe.com
   1. Log in to your Yoursafe account using the "Email Login" option.
5. After logging in, go to the device link page using this link: https://you.yoursafe.com/link-app
   1. Submit a new request link your device.
6. A Yoursafe agent will manually review your request to keep your account safe. You’ll be able to log in again once the review is completed.
7. Please allow up to 24 hours for your device to be approved for security reasons.

Once you’ve linked your device again, you’ll be asked to set a new 5-digit passcode.

Need Help?

If you have any issues during this process, don’t hesitate to reach out to Yoursafe Support — we’re happy to assist you.