How Do I Close My Yoursafe Account?

If you would like to close your Yoursafe account, we’re here to help. Please follow the steps below to make your request.

To Close or Delete Your Account

Option 1:

• From the chat ask to speak to one of our Support team members
• You will be guided to enter your name and email address associated with your account
• Once connected to our Support team member they will need to perform further identification.
  • To complete this identification step you will need to be able to access your Yoursafe App. If you cannot access your Yoursafe App then follow the steps in Option 2.

Option 2:

Send an email to:

accounthelp@yoursafe.com

Include:

• Your full name
• The email address linked to your Yoursafe account
• A clear request to close or delete your account

Requesting Personal Data Removal

If you are specifically requesting the removal of your personal data under data protection rights (such as GDPR):

Send an email to:

📧 dataprotection@yoursafe.com

Include:

• Your account information
• A clear explanation of your data removal request 

Important Notes

• Once your account is closed, you may no longer have access to your transaction history or stored information.
• All account closure requests are subject to internal compliance review.

If you have a remaining balance, instructions may be provided on how to transfer your funds.