To verify your new YOU account you must complete an identity verification using an official ID and a quick selfie check. Follow the steps below to verify your identity and access your account.
Steps to Get Verified
Step 1: Download the Yoursafe App
Install the free Yoursafe App from the App Store (iOS) or Google Play (Android).
Step 2: Link Your Profile
1. Open the Yoursafe App on your phone.
2. On another device, log in to your Yoursafe account at you.yoursafe.com
3. Click the profile icon in the top-right corner and choose “View Profile”.
4. Select “Get Verified” and scan the QR code using your Yoursafe App.
Step 3: Set Your App Passcode
You will be asked to set a 5-digit passcode for secure access to the Yoursafe App. Confirm the code when prompted.
Step 4: Scan Your ID
Tap the 'Verify Your ID' button in the app. Yoursafe supports passports, national ID cards, and driver’s licenses. For best results, use the ID document you travel with most often—typically your passport.
Make sure you scan the side with your personal information clearly visible.
Step 5: Complete the Selfie Check
Follow simple instructions to take live selfies (e.g., 'smile', 'look left'). Make sure you are in a well-lit environment.
Step 6: You're Done!
Once you complete the steps, our compliance team will review your submission. We’ll contact you if additional information is needed.
In the meantime, you can already use your account. When you log in to My Yoursafe, your personal IBAN will be displayed in your YOU account.
Comments
40 comments
Identifi ?
A mi me Resulta imposible verificar mi identidad . Hago todo lo que me indica la aplicación pero no escanea mi documento la prate frontal y estar días y Horas y semans con el mismo tema te baja las ganas de todo . Es un problema que la plataforma debería hacer más sencilla.Es un lío la verificación
Me sucede lo mismo le he enviado correos y no responden ,ya la empresa envío el dinero ellos no responden 🤦🤦🤦🤦
Me pude identificar por el movil resulta que despues me envian un correo diciendo que la identificación y la foto no son la misma persona y desde entonces no me responden correo.
I've been using my account for the last 3 months after verification and I was still asked to verify again after those 3 months. Now my account states that it has been blocked, I'm not happy at all with the services as I have funds that you're holding. I've been sending emails and no response
Where iI find the 5 digit code
There is no such place on the site. Authentication does not appear.
Good
je crois que cette banque est vraiment une arnaque,, je ne recommande pasd du tout 👎🏼👎🏼👎🏼👎🏼👎🏼🙏
Gfhgcc
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