To verify your new YOU account you must complete an identity verification using an official ID and a quick selfie check. Follow the steps below to verify your identity and access your account.
Steps to Get Verified
Step 1: Download the Yoursafe App
Install the free Yoursafe App from the App Store (iOS) or Google Play (Android).
Step 2: Link Your Profile
1. Open the Yoursafe App on your phone.
2. On another device, log in to your Yoursafe account at you.yoursafe.com
3. Click the profile icon in the top-right corner and choose “View Profile”.
4. Select “Get Verified” and scan the QR code using your Yoursafe App.
Step 3: Set Your App Passcode
You will be asked to set a 5-digit passcode for secure access to the Yoursafe App. Confirm the code when prompted.
Step 4: Scan Your ID
Tap the 'Verify Your ID' button in the app. Yoursafe supports passports, national ID cards, and driver’s licenses. For best results, use the ID document you travel with most often—typically your passport.
Make sure you scan the side with your personal information clearly visible.
Step 5: Complete the Selfie Check
Follow simple instructions to take live selfies (e.g., 'smile', 'look left'). Make sure you are in a well-lit environment.
Step 6: You're Done!
Once you complete the steps, our compliance team will review your submission. We’ll contact you if additional information is needed.
In the meantime, you can already use your account. When you log in to My Yoursafe, your personal IBAN will be displayed in your YOU account.
Comments
40 comments
My ID's are not being accepted. I cannot get different ID due to lockdown here in Philippines.
Non riesco a superare la fase dei selfie mi va in errore 9915628/14906 come posso fare?
AhmedRazu
I tried this several times with ID and passport and it doesn't work. I tried calling support on the phone no one picks up and no one replies to my email and I was supported to receive a payment today from my company but no payment.
I have no idea how this App works. I downloaded it on my mobile phone i have no idea on how to scan qr code. It's really not user friendly. Can i please have someone helping me step by step please.
Hi, I need a new QR code I wasn't able to verify my account with my cellphone and now I can't get my QR code to try it again
Where is this QR Code located? I cant seem to find it anywhere? Do any questions get answered here?
i need a QR code
UMID is not accepted when scanned. I don't have any other ID's. Please help, I need to get my salary.
Why won't anyone get back to me in regards to completing the verification? I get the same error every time I try and I emailed you guys about and no one replied to me. I was hoping the customer service would be as good as payoneer. I am expecting my pay this Thursday and I need to get this approved
You guys are the worst, most people are having the same issuea and I see no attempts to help. I have been trying to verify my IDs and it is not working and I havent been able to get through to anyone. I never had this much trouble with payoneer....this is ridiculous!!!
это ужас,ну и как с вами работать?
No body is there to resolve this issue? The email bot is not enough to provide an answer?
You suck! Your app is defective and you provide outdated information that doesn't help anyone. I use both IDs and still can't get verified. You are the worst ever! Your email responses are computer generated that repeats the same useless information. You do not help! I hope the company will switch to Payoneer or Transferwise. You do not deserve a mark in the industry!
My account was locked and I kept on verifying my ID. Now money was sent there and I can not even see it. What else can I do?
I don't have GET VERIFIED on the profile when I click on it. I want to do the verification, but without the QR code I can't do it with the phone. Can you please advise. Thank you
If you have already downloaded the app to your phone, sign into your profile at MyBitsafe online with another device. Go to profile and select connect a new device. It should give you the QR code to scan with your phone app. You can only do the verification on the mobile app.
no puedo hacer la verificacion por que el link para el codigo QR no funciona, soluciones por favor
Thank you
No sirve en el móvil no acepta el QR que envían
Hola cómo me pueden ayudar por favor no me deja hacer transacción a otra cuenta bancaria,no me llega el supuesto código para hacer la transacción me podrían ayudar con eso
no me acepta el QR en el movil entonces comoi hago para sacar mi dinero me lo pueden solucionar
si no se puede arreglar este prolema por favor devuelva el dinero a cam ya que no se puede
me an depositado la cuenta pero ustedes no responder no dan solucion
Really, it is not ok.Thats not working. My money on hold and go back. On your site write you accept national ID card, but now suport tell no accept. I don't understand why lies. Suport no help. Sent automatic message
Why are you not assisting us? Bitsafe, no ID verification going through.
I don't get verification by the app. The KYC verification is not working on my end. It's asking me to upload both sides of the ID, then a selfie, and stop there. I can't access videos e.g smile, laugh.
The support of bitsafe is not helping. They keep on sending automatic messages.
Pior plataforma que já vi para se lidar. Campeã de reclamações por aqui. Se soubesse não teria dado como banco.
On essaie de nous arnaquer ou quoi ? Je vais tout bloquer et supprimer et virer cette appli
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