What to Do if Your Card Is Lost or Stolen (Sponsored Accounts)

For Sponsored account holders if your Yoursafe Card is lost or stolen, don’t worry — your money is safe. 
It is protected in your Yoursafe ABC Account and can’t be used by anyone else once your card is blocked.
 

Here’s what to do right away:
 

Step 1: Block your card immediately

If you think your card is lost or stolen:

• Contact Yoursafe Support or your Sponsor office immediately.
• Tell them your name and that your Yoursafe card is lost or stolen.
• They will block your card right away so nobody can use it.

Your card will stop working instantly — even if someone tries to use it in a store or ATM.

How to contact support

You can contact:

• Yoursafe Support: Visit www.yoursafe.com for support information and contact options.
• Your Sponsor (local government or organization): They can also help report your card as lost and request a replacement.
   

Step 2: Request a new card

After your card is blocked, your Sponsor will help you get a new Yoursafe card.

• You’ll receive your new card in a secure envelope.
• You’ll also get a new PIN code in a separate envelope.
•  Your new card will automatically connect to your existing account.

Good news: Your money stays safe in your account — it will still be there when you activate your new card.
 

Step 3: Stay safe in the future

To protect your card and money:

• Keep your card in a safe place.
• Never give your card or PIN to anyone else.
• Don’t write your PIN down where others can see it.
• If you move, tell your Sponsor your new address so you can receive new cards safely.
   

In short

If your Yoursafe card is lost or stolen:

1. Contact Yoursafe or your Sponsor immediately.
2. Your card will be blocked and replaced.

Your money remains safe and available on your account.
You are always protected — Yoursafe and your Sponsor are here to help.