When and How You Get Your Money (Sponsored Accounts)

Your Sponsored account is the secure place where your Sponsor sends your benefit money. 

Your Sponsor is the organization that manages your payments — for example, your local government, municipality, or social service office.
 

How you receive money

• Your Sponsor sends money to your Yoursafe ABC Account using a normal bank transfer.
• When the money arrives, it appears in your account automatically.
• You can then use your Yoursafe card to pay in shops, online, or withdraw cash (depending on your Sponsor’s rules).

You don’t need to do anything — the transfer happens directly between your Sponsor and Yoursafe.
 

When you receive money

Your payment schedule depends on your Sponsor.
Each Sponsor decides:

• How often money is sent (for example, weekly or monthly)
• On which day the transfer is made
• How much money is added each time

Yoursafe does not decide the amount or timing of payments — that is managed by your Sponsor.
 

How to check your balance

You can always see when your money arrives:

• In the Yoursafe App or on the website, your balance updates as soon as the transfer is completed.
• You can also see a list of recent transactions, showing when and how money was added to your account.
   

If you don’t receive money

If you expected a payment but it didn’t arrive:

1. Wait a few hours — sometimes bank transfers take extra time.
2. Check your Yoursafe App to see if the transfer is still processing.
3. If the money still doesn’t appear, contact your Sponsor office directly.

Yoursafe cannot change or resend benefit payments. Only your Sponsor can do that.
 

In short

• Your Sponsor sends money directly to your Yoursafe ABC Account.
• You can see the payment immediately in your App or online.
• Payment dates and amounts are decided by your Sponsor.
• If something looks wrong, contact your Sponsor — not Yoursafe — for payment questions.