How to Use the Yoursafe ABC Web Portal

The Yoursafe ABC Web Portal gives you online access to your account — view your transactions, manage your debit card, update your profile, and more. You can use it from any web browser on a desktop or mobile device.

Before You Begin

Before accessing the web portal, make sure you have the following:

• The Yoursafe app is installed on your mobile device.
• Your Yoursafe ABC card is connected to the app.
• An email address linked to your account (required during app setup).

How to Access the Web Portal

Step 1: Set Up the Yoursafe App

If you haven’t already set up the app:

• Download the Yoursafe app from the App Store or Google Play.
• Use the QR code from your welcome letter to connect your card.
• Open the app and scan the QR code to complete setup.

Step 2: Go to the Login Page

In your browser, go to: https://accounts.yoursafe.com/account/login

Step 3: Log In with the Yoursafe App

The login method depends on the device you’re using:

• On a desktop or laptop: A QR code will appear on screen. Open the Yoursafe app on your phone, tap the QR code icon in the top-right corner, and scan the QR code shown on your computer screen. Enter your 5-digit passcode when prompted.
• On a mobile device: If the Yoursafe app is installed on the same device, tap the login button and the app will open automatically. Enter your 5-digit passcode and select your account.

What You Can Do in the Web Portal

Once logged in, you can access the following features from the web portal:

Transactions

The Transactions page shows your recent account activity in one place.

• View your full transaction history, including incoming payments, outgoing payments, and debit card purchases.
• Use the filter and date range tools to search for specific transactions.
• Download your transaction history as a CSV or Excel file using the Download button.

Note: PDF download is not currently available.

Profile

To access your Profile, click the account icon in the top-right corner of the portal and select View profile. From here you can:

• View your personal details (name, email address, contact information).
• Manage your notification preferences — choose when to be notified, such as when your card is added to a mobile wallet, a payment is declined, your PIN is changed, or your password is updated.
• Check your security information, including your previous login date and when your password was last changed.
• Change your web portal password. Note: this only affects your website login and does not change your app passcode.
• Manage your linked device or set up a new device to connect to your account.

Debit Card

To manage your card, click the account icon in the top-right corner and select Debit card. From here you can:

• View your card details, including the last four digits of your card number, expiry date, and card type.
• Change your card PIN code. Your PIN is used for payments at stores and ATM withdrawals.
• Lock or unlock your card. You can also unlock your card from within the Yoursafe app.

Frequently Asked Questions

• Can I log in without the Yoursafe app?

  • No. The Yoursafe app is required to log into the web portal. Make sure the app is installed and your card is connected before trying to log in.

     

• Can I use the web portal on my phone?

  • Yes. The web portal works on both desktop and mobile browsers.

     

• Can I see my IBAN in the web portal?

  • No. IBAN information is not displayed in the web portal.

     

• Can I view all my transactions?

  • Yes. You can view your recent transactions and full account activity from the Transactions page.

     

• Can I download my transaction history?

  • Yes. You can download your transactions as a CSV or Excel file. PDF export is not currently available.

     

• Can I unlock my card through the web portal?

  • Yes. You can lock or unlock your card from the Debit card section of the web portal, or directly within the Yoursafe app.

     

• Can I change my card PIN?

  • Yes. You can update your card PIN from the Debit card section of the web portal.

     

• Can I change my password?

  • Yes. You can change or reset your web portal password from the Profile section. This only affects website login and does not impact your app or 5-digit passcode.

     

• Can I link a new device to my account?

  • Yes. You can add or change your linked device from the Profile section under Your device.

     

• Can I still use the Yoursafe app?

  • Yes. The Yoursafe app continues to work normally. The web portal is an additional way to access and manage your account.

     

• What should I do if I cannot log in?
  • Please contact your local authority or reach out to Yoursafe support for help accessing your account.