If you ever need help with your Yoursafe Card or ABC Account, support is always available.
You can contact Yoursafe Support or your Sponsor office depending on what kind of help you need.
Contact your Sponsor if you have questions about:
- If your card is lost, stolen, or if the ATM takes your card
- When or how much money you receive
- Changes to your benefit payments
- Rules about where you can use your card
- Spending limits or restrictions
- Your address or registration details
Your Sponsor manages your benefit program and decides how your account is used.
Contact Yoursafe if you need help with:
- Technical problems with your card or app
- A lost or stolen card
- PIN code questions or replacement mailers
- Problems logging in to the Yoursafe App or website
You can reach Yoursafe Support through the official website: www.yoursafe.com
You’ll find contact options and support hours there.
Language support
If you need help in another language, please tell your Sponsor or the Yoursafe team.
Support can often be provided in English and other major languages used in Germany.
In short
- Your Sponsor helps with payment, benefit, or rule questions.
- Yoursafe helps with technical or card issues.
- Both are here to make sure your money is safe and easy to access.
If you’re not sure who to contact, start with your Sponsor office — they can guide you to the right help.
Comments
3 comments
Verify Identity
My ID has been verified.I hope the person will get back to me and let me know how to proceed.I do not have a debit card yet.I don't have the $29 and put it in the buy.I should say please inform whomever that I'm there by my I.D thank you
Thank you. I have been Verified. So how do I proceed??
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